FAQ
Frequently asked questions
How do I book?
Use the booking form in three steps: journey details, your details, then the fare and payment. You see the fare only at the final step.
When do I see the price?
At step 3, after you have entered your journey and contact details. The fare is calculated on our server and is the amount you pay.
What if my route has no standard fare?
We create a quote request instead and email you the fare once it is approved. You are never charged an amount we have not confirmed.
How do I pay?
Online by card through SumUp’s secure checkout, when your route has an approved fare. We never see or store your card details.
What happens if my flight is delayed?
A delay is not a cancellation. Add your flight number when you book so your pickup can follow your actual landing time.
Do you provide child seats?
Yes, on request. Tell us each child’s age, weight and height so we can arrange the right type of seat. Children 135 cm or under need an approved restraint.
How much luggage can I bring?
Each vehicle lists the maximum passengers and large suitcases it carries. The booking form checks this for you.
Can I change or cancel my booking?
Please read the Refund & Cancellation Policy. Contact us as early as possible with your booking reference.
Which cities do you serve?
Madrid and Barcelona.