Refund & Cancellation Policy

1. Free cancellation

City journeys, including airport and cruise port transfers: you can cancel free of charge more than 24 hours before pickup.

Journeys outside the city: more than 48 hours before pickup.

Group vehicle and minibus bookings: more than 72 hours before pickup.

2. Late cancellation and no-shows

If you cancel inside the free-cancellation period, the fare is not refunded. A no-show is charged in full.

If something exceptional happens, such as a cancelled flight, contact us with proof. Refunds in these cases are at our discretion.

3. Flight delays

A delay is not a cancellation. The pickup moves to your actual landing time at no charge.

4. Changes

Changing the date, time or locations is free if requested before the free-cancellation period ends, subject to availability. A change of destination is re-priced and the difference charged or refunded.

5. Cancellation by us

If we cannot provide your journey, we will tell you as early as possible, offer an alternative where we can, and refund everything you paid.

6. How refunds are paid

Card payments are refunded to the original card through SumUp. The time it takes depends on your bank. You will receive an email stating the amount refunded.