Terms & Conditions

Version: draft-2026-10-20

1. Agreement

These Terms & Conditions govern bookings of private transfer and chauffeur services made with [to be completed before launch] (“LuxRideTransfer”, “we”, “us”). By booking you agree to them together with the Refund & Cancellation Policy.

2. Bookings and confirmation

A booking request is not a confirmed booking. A booking is confirmed only when we send a confirmation after payment has been verified, or after you accept an approved quote.

We need at least 1 hour(s) notice for online bookings. For busy periods, please book as early as you can.

3. Fares and payment

The fare shown at the final booking step is calculated on our server and is the amount you pay for the journey described. We never charge an amount that has not been confirmed.

Where a route has no standard fare we issue an individual quote. Card payments are processed by SumUp; we do not see or store your card details.

Tolls, taxes and optional extras are shown in the fare breakdown before you pay.

4. Cancellation and refunds

Cancellations, changes and refunds are set out in the Refund & Cancellation Policy, which forms part of these Terms.

5. Waiting time and flight delays

For airport pickups, waiting time is counted from your actual landing time: 60 minutes are included. For other pickups, 15 minutes are included from the scheduled pickup time.

A flight delay is not a cancellation. Provide your flight number so the pickup can follow your actual landing time. Any charge for additional waiting will be confirmed with you in advance.

6. Meet and greet

Meet and greet is an optional extra for airport arrivals. Where you request it, your chauffeur will meet you with a name board at the agreed meeting point.

7. Passenger conduct

Passengers must behave in a safe and respectful way. Smoking is not permitted in vehicles. We may end a journey if safety is at risk. The passenger is responsible for damage or cleaning caused by them.

8. Luggage

Choose a vehicle that fits your luggage. The booking form checks the maximum large suitcases for each vehicle. If your luggage does not fit, an additional vehicle may be needed and charged separately.

Your chauffeur loads and unloads luggage. If you load it yourself, damage or loss is at your own risk.

9. Children, babies and pets

Children 135 cm or under must use an approved child restraint suited to their weight and height on every journey. Tell us each child’s age, weight and height when you book so we can arrange the right seat.

Please tell us in advance if you will travel with a pet.

10. Additional stops

You can request additional stops when you book. Any additional fare is confirmed before you pay.

11. Liability

We carry the insurance required for passenger transport. To the extent permitted by law, our liability for a journey is limited to the amount paid for it, and we are not liable for delays caused by events outside our control. Nothing limits liability that cannot be limited by law.

12. Complaints

Please send complaints in writing within 7 days of the journey to our contact email, with your booking reference.

13. Governing law

These Terms are governed by the law and courts to be confirmed: [to be completed before launch]. Consumers keep any mandatory rights they have under the law of their country of residence.